We are more than happy to answer any and all questions you may have, every question counts! Just email us at email@example.com!
DESIGN & TURNAROUND TIME
Your order is an instant digital item, immeditly after payment has processed you have access to download, edit and use your designs. Due to this refunds can’t be given once the item is downloaded.
We try to answer emails as soon as possible, but can’t always get to them immediately. Please allow adequate time for responses. We thank you in advance for your patience and understanding.
Please note that Macarons & Mimosas is not responsible for colour variation, as all computer monitors display colours differently. Keep in mind that the colour of the product you receive will be close, but it might not be exactly what you expected. We try our best to capture the product through our photos and do inspect your order prior to shipping.
LAYERED FILES & FONTS
We provide editable and layered canva templates. Fonts are third party items. Legally, no designer can include or give out font files (if they are not the ones who created them). You the purchaser is responsible for purchasing the font files to use throughout your branding and marketing designs.
RETURNS & REFUNDS
If for whatever reason you are unhappy with the product or your purchase, please email us at firstname.lastname@example.org to let us know and we will be happy to work with you to resolve the issue. Please note that due to the digital nature of our services & products, refunds cannot be provided after your files have been downloaded.
Even though you have received a shipping notification, all designs and files will be sent via email or bu a download link. You will not receive a physical item from our us. The shipping notification is the notice that your order is complete and finalized.
GENERAL PREMADE DESIGN POLICIES
All premade designs that contain graphic elements are sold as seen. We do not alter the graphics. All alterations are to be done by the purchaser in the canva application.
While we allow you to use the premade designs for all of your branding and marketing needs. You are not allowed to trademark or copyright premade designs. We retain all rights to your premade logo designs.